Creating a Rule That Will Automatically Paste the Ticket Attachment Content Into a Private Note

Overview

You may ask if it's possible to create a rule that will automatically add the content of a ticket attachment into a private note in Kayako Classic. This article provides the answer to this concern.

Information

We are sorry to inform you that the feature is currently not available and has been identified as a feature enhancement. We have conveyed the information to our product team already.