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Popular in Kayako Classic - Troubleshooting Articles

  1. Prolonged Loading Times in Kayako Classic

  2. Troubleshooting Kayako Classic Portal Outage and Upgrade Issues

  3. Troubleshooting 'Warningescapeshellcmd() has been disabled for security reasons' Error in Kayako Classic

  4. "Cannot access protected property" PHP Error After Upgrading to Version 4.99.8

  5. Can I get support from the Kayako Classic team over the phone?

Popular in Kayako Classic - Account Management

  1. Unable to Access MyKayako Account

  2. How Can We Upgrade Our Price Plan While Renewing Our Contract or Subscription?

  3. How Can We Get a Quote to Set up a New Kayako Classic Support Site?

  4. Can We Get a Kayako Classic Trial License?

  5. When Does the Subscription's Service Period Start and Can I Request License Extension Due to Non-Usage?

Popular in Kayako Classic - Customer Accounts & Licensing

  1. Adding Seats for Kayako Classic Subscription

  2. Can you reissue a license key with a different domain while my.kayako.com is down?

  3. Cancelling Kayako Classic Account or Subscription

  4. Checking or Updating Billing Information Through My.Kayako.com

  5. Downloading the Key.php File for Your Kayako Account

Popular in Kayako Classic - Custom Fields

  1. Alerting Users With Warning That There's an Empty Mandatory Field When Submitting Tickets

  2. Error "One of the Required Fields Is Empty" When a User Submits a Ticket From the Support Center

  3. Is It Possible to Have a Mandatory Drop-Down Custom Field With No Default Value?

  4. It is Not Possible to Have Multiple Levels of Nesting in a Linked Select Custom Field After Upgrading From 4.77 to 4.93.

  5. Querying the Database Using Custom Fields From Tickets

Popular in Kayako Classic - Departments

  1. "Uncaught Exception Invalid data provided .." when Managing New Department

  2. Assigning Departments to a Specific Staff User

  3. Deleting Departments

  4. Effects of Deleting a Department on the Tickets and Chats

  5. Organizing Your Support Requests Into Departments