Overview You might be wondering why your staff members are not getting the notifications intended to be sent to them whenever say a new ticket has come in or an update was done to a ticket. In most ca...
Overview Autoresponder is the term used for acknowledgment emails dispatched when a new ticket is created in the helpdesk. It is sent to the email address of the ticket requester. The helpdesk will al...
Overview You might be sending notifications to a team within your organization but you want to exclude a staff or a member of that team from getting the notification emails. This article provides info...
Overview If you have multiple departments and you want to customize the autoresponder or notification email for each, you may do so by creating one for each department. This article provides the steps...
Overview You are looking to set custom autoresponders based on timeframe i.e. one for normal working hours and a different one for after-hours. Solution The functionality to set up autoresponders to b...
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