Overview You may wonder why some replies sent to a ticket in Kayako Classic are not showing up on the ticket even if the email server has forwarded it to your instance. Information When this happens...
Overview You might get a report from end-users about getting undeliverable or bounce error messages (mailer-daemon) when trying to send emails to your mailbox or email queue on Kayako Classic. Solu...
Overview One might be receiving multiple spam emails but is unable to action/delete all of them which might end up affecting some of the reports such as the SLA ones. Solution One possible solution to...
Overview Users may encounter difficulties when configuring a regular expression field to match a substring at the start of a string in an email parser rule. This problem typically arises when users at...
Overview Spam, junk, or unsolicited bulk emails can come from different sources with messages that are mostly commercial. They are not only annoying, but they can also be dangerous as they may include...
Overview In case you are getting a high number of spam comments that are showing up in your staff's Home > Comments section despite disabling public comments on your public facing knowledge-base artic...
Overview When using your existing company domain or external email address (e.g., support@[yourcompany].com) instead of using the Kayako email address (e.g., support@[yourcompany].Kayako.com) as your ...
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