Overview The Search feature can be disabled from the Client Support Center by removing the Search box from the template code. Process The Search box can be removed by modifying the 'header' template f...
Overview A Knowledge Base comprises of a number of articles. So it is essential for a user to be able to search for the relevant articles by specifying the keywords in the search query string. Knowled...
Overview The Search functionality works differently depending on whether your end users are logged in or not on your Help Center. This KB article will provide you valuable information about the behavi...
Overview When searching for anything in Kayako Classic Download, the following exception is received: Uncaught Exception AutoExecute Query: AutoExecute Query: INSERT swsearchstores (array ( 'sessionid...
Overview When you try to search for tickets by departments using a tag, the search result brings up tickets from trash showing up at the top of the list. This behavior is normal. When we use a tag for...
Overview The quick and regular searches do not work correctly where they return incomplete or no search results. Solution This is a known issue for the MySql version >= 8.0.22. Please consider the...
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