Get to know Kayako Classic with guides to the interface, key features, and common workflows.
Overview This article is a quick guide which is designed to help you get familiar with the basics of setting up the Kayako Helpdesk. Information Step 1: Meet your helpdesk. Make sure you know what ...
Overview This article provides a starting point for helping your users submit their first tickets through your support site. The sections below will cover the basic steps your users will need to follo...
Overview Automated ticket rules are designed to minimize repetitive clicking and to keep you from typing out the same old messages over and over. In fact, when you implement rules, they do much of the...
Overview The Knowledge Base is a library designed to help your customers answer their own questions with standard information, how-to's, and instructions. Ideally, your self-service resources will be ...
Overview To really get a feel for Kayako at work, we suggest inviting your team members to join. You can then go through your customer service process together as a team. Try to involve at least one p...
You're about to give your customers the engaging, real-time support they really want — and the simple support history you really want. Activate live chat (Kayako Desktop) There's only one tool you'll ...
In Kayako, all of your customer conversations are tracked as tickets (you might also know them as support tickets, support requests or incidents). Any message which comes into the helpdesk - whether f...
Overview Welcome to your Kayako helpdesk! You’re on your way to delivering amazing support to every one of your customers. This guide is designed to help you get familiar with the basics and hit the g...
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