Overview

Sometimes, when a user tries to send an email with multiline headers or aFromaddress that contains special characters, they will see the error in the email parser log that says From Email is Empty #0.  This article provides information on how to fix this issue.

Information

This issue is a known bug that was caused by the code that handles multiple recipients or missing quotes that were not present.  The parser was detecting the data on theFromfield as invalid.

Resolution

If you are still using Kayako Classic 4.93.0, then you are likely to encounter this issue since it is a known bug on this version which was fixed in Kayako Classic 4.93.02 and higher versions. So to resolve this issue, you need to upgrade your helpdesk to the latest version available.

• Kayako Classic Download: To upgrade to the latest version of Kayako Classic, please visit the Upgrading or Downgrading Your Kayako Classic Download Helpdesk article.