Articles

• Why Is Sending Emails Timing Out and the Error "Connection Could Not Be Established With Host..." Appears?

  Overview When trying to send emails in Kayako Classic after changing your SMTP server name and password, the following error appears: Connection could not be established with host sampledomain.host.co...

• Troubleshooting Article - Outbound Email Issues

  Overview Staff users might experience problems with the delivery of their emails when responding to tickets. For instance, they might encounter some error messages related to the email delivery (e.g. ...

• Troubleshooting 'Warningescapeshellcmd() has been disabled for security reasons' Error in Kayako Classic

  Overview If you are using Kayako Classic and are unable to submit a case using the Helpdesk, you may encounter an error message stating 'Warningescapeshellcmd() has been disabled for security reasons'...

• Setting up Signatures for Outgoing Emails

  Overview Signatures in the outgoing emails are pulled from the Staff Profile and the Email Queues. However, signatures set up in the Staff Profile are always displayed above the Email Queue signatures...

• Setting up Email Forwarding for Email Queues

  Overview Email queues let Kayako Classic capture email messages and turn them into support tickets. For email queues that use POP3 or IMAP to fetch emails, you can configure these from within the admi...

• Setting up an Email Address Dedicated to a Specific Department

  Overview You might want to set up additional email addresses that are dedicated to specific departments within your organization.   Information Every e-mail address you want to receive emails and be d...

• Restricting Email Queue to Accept Emails from Registered Users Only

  Overview Email queues can be set to accept emails from registered users only. When the setting is enabled, non-registered users will be prompted to register at the support center first before they are...

• Receiving Multiple Notifications Due to Email Size Limit Rejection

  Overview You may receive multiple email notifications sent on a certain interval (i.e., every 10 minutes) stating that the email was rejected due to its size limit. If the email queue is configured as...

• Problems Fetching or Processing Emails With Large Attachments

  Overview There's a setting in the helpdesk that defines the email size limit (header + attachment) of the incoming emails. Emails greater than the size defined will not be fetched by the helpdesk. Whe...

• Problems Adding Email Addresses That Contain Apostrophes in CC and BCC Field

  Overview If an email address that contains an apostrophe (i.e., john.D’Anvil@domain.com) is added to the CC or BCC fields, the text before the apostrophe gets stripped. This means that the system will...