Handling the Error 'Autoexecute query: Insert support_searchindex' When Sending Emails

Overview

Multiple users may encounter a problem sending emails through Kayako Classic and the error 'Autoexecute query: Insert support_searchindex' may appear. This article provides information on how to fix this issue.

Prerequisite

• Admin access to the database.

Solution

The most likely cause of the issue is a problem with the database itself. If you have a backup copy of your database, we suggest restoring the database using the backup copy. Your server or database administrator should be able to get this done for you.

If you don't have a backup copy of the database, you might need to reinstall the helpdesk as a whole to fix the issue.