Overview You might have setup a POP3 or IMAP email queue in Kayako Classic but the instance is not pulling the emails from the email server automatically. Once the POP3 or IMAP email queue is inserted...
Overview Sometimes, when a user tries to access your instance, they may receive the message, Your connection to this site is not secure. When this message appears, it could mean any of the following: ...
Overview Sometimes you may run into repeated session expirations if your computer's internet connection assigns Dynamic rather than Static IP addresses. To keep your sessions from expiring every time ...
Overview Users might experience problems when visiting their Kayako Classic helpdesk instance such as having pages not load completely, slowness/performance degradation, or a complete outage. This art...
Overview While using Kayako Classic download, you may experience slowness and latency such as: Web page response is prolonged and not returning the expected results. Ticket response is sent longer tha...
Overview A user is looking to set up multiple brands/domains to be managed in the same backend for the staff and wondering whether this is possible in Kayako Classic. For instance, one wishes for thei...
Overview Sometimes, when troubleshooting Kayako Classic download issues, the customer may be asked for details about the PHP environment on their server. The phpinfo function can be used to return the...
Overview You are planning to set up or migrate your Kayako Classic instance, and wonder what is the recommended memory size for the database considering it will run in a separate server/infrastructure...
Overview This article describes the process to purge attachments. The Maintenance area of the admin control panel allows you to: Purge Attachments The attachments are stored in the database or the Fil...
Overview Kayako Classic v4.93.0 is a version that had some known issues that led to performance degradation, and the root cause has been determined to be TinyMCE js not being cached. One of the sympto...
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