Overview

The users are not displayed in the Kayako Desktop. This issue occurs when the database tables linked with visitors/users have reached their maximum size.

Solution

To fix this, you need to clear a couple of database tables using the following MySQL queries to clear them:

DELETE FROM swsessions;
DELETE FROM swvisitorfootprints;
DELETE FROM swvisitorpulls;

Note: Always take the database backup before making any changes to it.

Confirmation

The users are successfully displayed in the Kayako Desktop.