Overview You want to determine which Kayako Classic status is applied when a chat is queued but the user terminates the chat before an agent picks up. Information When a user initiates a chat but ter...
Overview This article discusses the different statuses available for chats. Information Kayako allows the following statuses for chats: Incoming: Chat is waiting to be accepted by an agent. Pending: T...
Overview The users are not displayed in the Kayako Desktop. This issue occurs when the database tables linked with visitors/users have reached their maximum size. Solution To fix this, you need to cle...
Overview You have noticed that the live chat window uses a 24-hour (military) format for displaying the time on each message, and would like to change that to use a 12-hour format. Solution By default...
Overview When someone tries to initiate a live chat session in Kayako Classic, they are typically directed to a submission form where they can enter their concerns. At the bottom of the form is a priv...
Overview When you try to open the Messages/Surveys tab from the Live Support section of the Staff Control Panel, you might encounter an issue where the instance would hang and freeze. This problem wou...
Overview Providing real-time support to your customers is a critical part of a good support strategy. Kayako Classic's Live Chat features enable your team to provide fast and friendly help to your cus...
Overview You might wonder if customers can open a chat when all support agents are busy and just add that chat to the queue so that agents can answer it as soon as they are available. Information Wh...
Overview Each member of your team will need to install Kayako Desktop on their computer, and then connect it to your Kayako Classic instance, whether it's OnDemand or Download. Then, they'll be able t...
Overview The customer often enquires if they can extract the details about their agents’ chat login time, and chat logout time in Kayako chat. They also want to know if there is a way to determine how...
Go to Kayako