Overview

Kayako's REST API lets you quickly develop applications that connect and integrate into your Kayako helpdesk. Before you can make API calls, you need to make sure that the helpdesk API is active or enabled.

This article provides the steps on how to activate or enable Kayako Classic's REST/helpdesk API.

Process

To activate the helpdesk API:

1. Log in to the Admin Control Panel using the following URL:

   <yourdomain>.kayako.com/admin

2. Select the REST API option and click Settings.

3. Click the Yes radio button corresponding to the Enable API option. 

   Note: Selecting No disables the function.

4. Click the Update button to save the changes:

   

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