Why Are Contents in Between the Greater Than and Less Than Symbols Lost or Truncated in Tickets?

Overview

Users might report an issue where every time they use or insert the symbols greater than ">" and less than "<" in tickets or emails, the content that is written between the symbols "<" and ">" are truncated or lost.

This was a bug identified in versions lower than 4.93.01. The issue was fixed in version 4.93.01 (KAYAKOC-6655) and newer versions going forward where it allows the mathematical symbols greater than ">" and less than "<" in ticket contents.

Information

If you are experiencing this issue and you are using a version older than Kayako Classic 4.93.01, you need to upgrade your instance to the latest version.

• For Kayako Classic (Download), to upgrade your instance, please visit the Upgrading or Downgrading Your Kayako Classic Download article for guidance.

Note: To check the version of your Kayako Classic installation, please see the instructions provided in the KB article Identifying a Kayako Classic Version.