Overview

This article provides release information for Kayako Classic version 4.78.1

 

Information

Highlights

• You can now search and filter based on ticket tags.
• Admin notification if an email cannot be fetched from an email queue.
• In case of multiple email addresses for a user account, there should be an option under User account to be enabled for sending ticket updates to all the email addresses.

New Feature and Improvements

• [SWIFT-1061] - Ability to filter and search according to ticket tags
• [SWIFT-1175] - Admin notification if an email cannot be fetched from an email queue
• [SWIFT-1683] - Added the ability for a user to receive notification emails on all their configured email addresses
• [SWIFT-896] - Improved canned response formatting
• [SWIFT-1116] - Manage Knowledgebase pages can now be sorted via 'Last Update'
• [SWIFT-1360] - 'Auto Refresh' setting now works for filters

Fixes and Other Changes

• [SWIFT-791] - Improved Knowledgebase article formatting when using quick insert into a staff reply
• [SWIFT-1326] - Fixed a bug where staff teams did not obey Knowledgebase category restrictions
• [SWIFT-4446] - Fixed a bug where Resolved date and Creation date were identical if using the release tab to make amendments
• [SWIFT-4782] - Fixed a bug where adding email recipients name using commas caused malformed addresses to be added
• [SWIFT-5067] - Fixed a bug where the SMTP server password did not accept %12 in the password
• [SWIFT-5077] - Improved HTML formatting when using the strip tags option
• [SWIFT-5097] - Fixed a bug which leads to Infinite loops with several custom fields.

Updates

We released a minor product build to fix the following defects:

• [SWIFT-5117] - Different Ticket count shown for shared organization users
• [SWIFT-5128] - SLA timers getting reset to previous values while replying the tickets
• [SWIFT-5132] - Rest API issue with attachments accessible without ticket permission.

If you are currently using Kayako 4.78.0, a patch update is possible by updating only the files below:

• __apps/tickets/api/class.Controller_TicketAttachment.php
• __apps/tickets/models/Ticket/class.SWIFT_Ticket.php
• __apps/tickets/staff/class.Controller_Ticket.php
• __swift/apps/base/models/User/class.SWIFT_UserEmail.php

Please contact Kayako Customer Support, if you need assistance with a patch upgrade.