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Articles

Check here for the latest news about Kayako Classic.

  • Authorized and Non-Authorized Kayako Partners

    Overview This article will provide valuable information about the authorized only authorized Kayako Classic Partner. Besides the partner below, no other companies are authorized partners. Approved Kay...

  • HTTPS/SSL Will Be Required to Run the Kayako Classic iOS App, Starting January 2017

    Overview Update: Apple has pushed back its deadline for enforcing App Transport Security (ATS) on applications. This allows all Kayako customers a little more time to get their servers ready for ATS, ...

  • Announcing Kayako Desktop for Mac

    Overview After a successful beta, we are happy to announce that Kayako Desktop for Mac is now available. Information Live chat is the fastest way to deliver a personal, human touch and Kayako makes it...

  • Recorded Webinar: SLAs - How to Meet Your Customer Expectations

    Overview Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. This article explains if SLAs can ...

  • June 2015 Security Advisory: Kayako Classic 4.70.1 and Earlier

    Overview We have discovered a critical security vulnerability in Kayako software. In accordance with our security vulnerability, fix, and patch policy, this security advisory discloses what the vulner...

  • Recorded Webinar: Mastering Kayako Reports

    Overview This article contains the recorded version of the Mastering Kayako Reports webinar.   Information Kayako Reporting & KQL webinar recorded version of the webinar: As always, reach out via clas...

  • Kayako 4.70 Release Notes

    Overview We are really pleased to announce Kayako 4.70 is available now, bringing with it official out-of-the-box localizations for seven new languages: Dutch, French, German, Italian, Portuguese, Rus...

  • Kayako Classic 4.70.2 Release Notes

    Overview Kayako 4.70.2 was released to address a critical security vulnerability. Refer to Security Advisory. NOTE: Download customers, please back up your data before performing an Upgrade.   Informa...

  • Kayako 4.71 Release Notes

    Overview Kayako 4.71 is now available, bringing with it a raft of awesome improvements and a responsive, mobile-friendly support center. Information The update includes: Responsive, mobile-friendly su...

  • Kayako 4.72 Release Notes

    Overview Kayako 4.72 is now available, bringing with it all of the latest fixes and improvements (50 of them). Information The release includes the following highlights: Customers have the ability to ...