Fixing Common Kayako Classic Errors

Uncaught exception: 'SwiftMailer_TransportException' with message 'Expected response code 220 but got code "", with message ""' in C:xampphtdocs__swiftthirdparty SwiftMailerclasses SwiftMailerTransport AbstractSmtpTransport.php:386

You may encounter this error when the number of emails being sent from Kayako Classic exceeds the limit set by your SMTP server.

You have two options to solve this error:

• Increase the message limit.
• Whitelist your Kayako Classic IP address.

Uncaught exception: 'SWIFT_Exception' with message AutoExecute Query: UPDATE swsessions (array)) WHERE sessionid =

This error indicates that the swsessions table in your database is full. You need to clear the table, which will log out anyone currently logged in to your Kayako Classic instance.

You can use the following query to clear it:
DELETE FROM `swsessions`;

Uncaught Exception: Invalid Core Data: Department, Status, Priority, Type

This error occurs when Kayako Classic cannot find one of the expected values for core ticket fields (e.g., Department, Status, Priority, or Type).

This error may appear if one of the available values for any of these fields is deleted while still being linked in your template group.

To fix the error, update all available template groups in the admin area under the Templates section.

Uncaught Exception: Error: Your PHP was not compiled with IMAP support.

This error indicates that the IMAP module is missing from your server. Please make sure that you have installed all of the required PHP modules.

Uncaught Exception: Connection could not be established with host [php_network_getaddresses: getaddrinfo failed: Name or service not known #0] in ./__swift/thirdparty/SwiftMailer /classes/SwiftMailer /Transport/StreamBuffer.php:259

This error occurs when Kayako Classic is unable to establish a connection with your SMTP server.

Double-check that:

• The DNS of the webserver is working properly.
• The hostname of your SMTP server has been entered correctly.

Expected response code 354 but got code "421", with message "421 4.7.0 Temporary System Problem.

This error means that your SMTP server is under a heavy load and cannot send your message at the moment.

If you are running into this issue, it often means that you are sending a lot of messages.

To avoid this problem, we recommend setting up a local MTA (Mail Transfer Agent) so that your messages will queue until the server can send them out. If you are running into this problem while using a Google SMTP server, you can upgrade to a paid Google Apps account, which will give your messages higher priority.

Uncaught Exception Invalid data provided in ./__swift/apps/base/models /Staff/class.SWIFT_Staff.php:522

You may encounter this error if the LoginShare option is enabled for remote authentication.

To resolve this error, make sure that all your staff users:

• Have valid email addresses.
• Belong to a staff group in your Active Directory.

php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution

This error occurs when Kayako Classic cannot resolve a valid IP address using your SMTP hostname.

There are two things to check here:

• Make sure your DNS server is working properly.
• Verify your SMTP server details in the Kayako Classic admin control panel (Settings > Email > SMTP Settings).

Passer log: Invalid data provided4

This error appears if the sender's email belongs to a user account with no value in the Full Name field.

To resolve this error, open the user's profile in the staff control panel under Users and enter their name in the Full Name field.

Undefined index: csrfhash error on updating things

You may encounter this error if your Kayako Classic has a particularly large list of departments, user groups, or teams. Since loading the full list can consume a lot of system resources, the process may time out.

To resolve this error, you will need to do the following:

1. In your PHP configuration file, find the parameter called max_input_vars.
2. Change its value to 5000 and save the file.
3. Restart the web service.

UNSERIALIZE FAILED: a:1:{s:15:\ "templategroupid \";s:1:\"1\";}

This error occurs when the magic_quotes_gpc parameter is enabled.

You need to disable it to resolve this error. Open your PHP configuration file and set magic_quotes_gpc to Off.

Undefined index: dateline (./__apps/tickets/staff /class.View_Ticket.php:3318)

You may encounter this error if you have MySQL strict mode enabled on your server. Hence, you need to disable the MySQL strict mode.

Notice Undefined index: _ticketContent (./__swift/cache/ 5923709124d225fdff b71bd2a3798fdc.php:68)

If you have any outdated or incorrect templates, they may cause this error. To resolve this error, restore your templates to their default versions.