Overview

Every time someone on your team creates a ticket view, they'll choose how many tickets to display per page. But in the admin control panel, there is also a global setting on how many tickets can be displayed per page, in any view across your helpdesk.

• If the tickets per page value for a particular view is higher than the global page limit, the person creating the view will get an error message saying their limit exceeds the global limit for your helpdesk.
• They can either adjust the limit on their view or, if needed, you can adjust the global limit.

Process

To edit the global page limit:

1. Navigate to the Admin Control Panel.
2. Select Tickets > Settings in the sidebar.
3. Scroll down to find Maximum tickets per page in staff ticket views.
4. Select a limit.
5. Save changes.