Articles

Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.

• Installing and Configuring Kayako Desktop for Windows (KDFW)

  Overview Each member of your team will need to install Kayako Desktop on their computer, and then connect it to your Kayako Classic installation. Then, they'll be able to monitor visitors to your webs...

• Using Placeholders

  Overview From version 4.75 and above we have added placeholder support for staff replies in our HTML editor. This can also be used within macros to make your predefined responses much more personalize...

• General Data Protection Regulation (GDPR) FAQ

  Overview The article provides a compilation of the most frequently asked questions about GDPR (General Data Protection Regulation) and Kayako Classic.   Information  What is GDPR? The General Data Pro...

• Enabling Breaklines in the Ticket Thread

  Overview Kayako handles the ticket content internally, including user and staff replies as HTML. But how it is displayed is configured with these settings:  HTML handling (on the web and in email noti...

• Maintaining the Status When Users Are Replying to Tickets

  Overview The default functionality is for the Status to be set to Open whenever the customer replies via email. This article explains how to update the status change when users are replying to tickets...

• Deleting Tickets in Bulk for Kayako Download Version

  Overview The article suggests a solution to delete the tickets in bulk, without causing the database to timeout.   Information If you try to delete a significant amount of tickets, empty trash with th...

• Setting a Default Status for Replying to Tickets

  Overview This KB article will guide you through the process of setting a default status for replying to tickets. Process When a staff member replies to a support ticket, Kayako Classic can update its ...

• Changing the Global Page Limit for Ticket Views

  Overview Every time someone on your team creates a ticket view, they'll choose how many tickets to display per page. But in the admin control panel, there is also a global setting on how many tickets ...

• CC Recipients Allowed on an Email in Kayako

  Overview The article details the process to configure maximum no of copy recipients to allow in an email from Kayako.   Information The number of email recipients to be captured on a ticket depends up...

• Backing up Templates

  Overview For sharing, reference, or simply peace of mind – it is useful to make local copies of any Kayako Classic templates that you have modified. This article guides you on how to back up your temp...