Overview

This article provides instruction on how to disable staff LoginShare from the database.

Process

If you have enabled LoginShare for staff and due to any reason, you are unable to log in at Admin CP because of LoginShare, you can disable staff LoginShare from the database.

1. To achieve this, you would need to make changes in ‘swsettings’ table and set the value of "loginshare_staffenable" field as 0.
   
   MySQL query:
   

   UPDATE `swsettings` SET DATA = 0 WHERE vkey =
   'loginshare_staffenable';

2. Once done, rebuild the help desk cache, using the URL:  http://yourdomain.com/staff/index.php?/Core/Default/RebuildCache