Articles

Turn here for advice on Kayako Classic's APIs, integrations, and mobile apps.

• Sharing Secure Access to Your Kayako Classic Helpdesk

  Overview Your Kayako Classic helpdesk is the central hub for all of your customer support operations. Any issue or bug that can impact your support center needs to be resolved quickly. Although we do ...

• Adding or Updating SSL Certificates For Your Kayako Classic Custom Domain

  Overview This article provides information about SSL certificates and the steps in adding or updating an SSL certificate for your Kayako Classic custom domain.     Information To ensure that website v...

• Resolving Memory Exhaustion Errors

  Overview This article describes the error and its resolution, which appears when the large email(s) gets stuck into the mailbox associated with the email queue(s). Root Cause The help desk script trie...

• Rebuilding Helpdesk Cache Manually

  Overview This article describes the process of rebuilding the helpdesk cache manually.   Process Follow the instructions provided below to rebuild the help desk cache manually: Copy the URL http://you...

• Configuring Time Zones in Kayako

  Overview Help desk allows the administrator to set up different time zones according to the requirements, to specify correct Date and Time within different processes. Process An administrator can set ...

• Disabling Staff LoginShare from Database

  Overview This article provides instruction on how to disable staff LoginShare from the database.   Process If you have enabled LoginShare for staff and due to any reason, you are unable to log in at A...

• Understanding the Kayako Classic Rest API and Its Methods

  Overview This article provides information on understanding the Kayako Classic Representational State Transfer Application Programming Interface (REST API) and its methods.   Information With v4, we h...

• Understanding Sections in Language Packs

  Overview This article provides information on the different sections of the Language Packs that you can use in Kayako. Information The language packs for Kayako Fusion are separated into distinct sect...

• Setting up SEO-Friendly URLs

  Overview This article describes the process to set up SEO-friendly URLs. By default and sometimes after an upgrade, URLs to locations in your Support Center look like this: https://my.domainname.com/i...

• Configuring Remote Authentication Using LoginShare

  Overview LoginShare is a mechanism that can be used to authenticate users against any third party application. Creating and maintaining customer records over multiple databases is a hassle. Kayako off...