Overview

The image below shows the user name hidden behind the black box. This KB article will guide you through the process of hiding the owner of the ticket that is shown in the customer support portal.

Process

There is no direct setting for it, but you can edit the template by following the steps given below:

1. Go to Admin CP > Templates > Templates.
2. In the Tickets section, find the viewticket template.
3. Find the following code in the template's contents:
   

   <div class="ticketgeneralpropertiesobject"><div class="ticketgeneralpropertiestitle"><{$_language[vtowner]}></div><div class="ticketgeneralpropertiescontent"><{$_ticketContainer[owner]}></div></div>

4. Replace it with the below code:
   

   <div class="ticketgeneralpropertiesobject"><div class="ticketgeneralpropertiestitle"><{$_language[vtowner]}></div><div class="ticketgeneralpropertiescontent">(private)</div></div>