Master Kayako Classic's custom templates, so you can fine tune your customers' support experience.
Overview In this article, you will find information about the commonly used template sets, their purpose, and how they can be applied to your system. Note: We strongly recommend that you test out any ...
Overview You can customize the complete look and feel of the support center using the template system. The template system (found in the admin control panel under Templates) lets you modify the style,...
Overview Template groups in helpdesk support the concept of brands. A set of templates dealing with front-end layout, design, and outgoing emails constitute a template group in the helpdesk. Each temp...
Overview This article provides instruction on how to customize the look of your support center. Process To change the look and feel of the client support center, you need to modify the required templa...
Overview Widgets refer to the Hyperlinks buttons that reside on the main Client Support Interface which redirect users to a specific section such as: Ticket submission form User registration section K...
Overview Customizing your Kayako Classic templates gives your team control over the appearance – and in some cases, the functionality of your emails and support center. Any time you update, upgrade or...
Overview The login form is enabled by default on Support Center sites. Every user who interacts with you in Kayako is automatically registered, and they receive login credentials via email. Registered...
Overview Customizing the templates that govern your notification emails allows you to personalize the content that appears in each email. This can be very useful when choosing which content is most re...
Overview If there is one thing that can help solve support queries before they even reach you, it is a well-structured self-service portal. The most effective self-service portals are those that deliv...
Overview This KB article will provide valuable information about reviewing the template editing history and comparing template versions. Information History The figure below displays how a history tab...
Go to Kayako