Overview

Every Kayako Classic account starts out with a default email queue that is set up to handle any emails coming into support@yourcompany.kayako.com.

For any non-Kayako email address, you need to create additional email queues. For example, you might want to set up several email queues for different addresses in your company domain — let’s say, support@yourcompany.com, sales@yourcompany.com, and info@yourcompany.com.

The article covers the points to consider while configuring Incoming emails (POP3/IMAP).

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Information

The following points should be considered while configuring an incoming email:

• Emails can be pulled using the POP3 (Post Office Protocol Version 3) or IMAP (Internet Message Access Protocol) which need the username and password of an email address (the one which holds the required emails).

• Only an existing email address can be used with this method and the Mailbox Type (protocol) used to pull emails must be supported by the mail server.

• Proper connectivity between the helpdesk and the mail server is required so it needs to be made sure that the Firewall and other security settings at both the mail and helpdesk servers allow this.

• The protocols used have ports reserved and these ports must not be blocked.

•  The details (username and password, hostname and port number) must be correct for the email queue to work. After their verification, the connectivity between servers can be confirmed with the Verify Connection option provided under each email queue.

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