Articles

Get detailed instructions for configuring inbound and outbound emails in Kayako Classic.

• Email Queues Overview

  Overview Email is Kayako Classic's primary support channel. Once an email queue has been added to the instance, your team can start receiving tickets and communicating with customers. Setting up email...

• Optimizing the Configuration of the Email Queues

  Overview Once you have set up at least one email queue in Kayako Classic, it is worth taking a look at some of your system-wide settings, to make sure your queues are operating at optimum efficiency. ...

• Changing Outgoing Email Addresses for Automated Emails

  Overview You may have one, two or multiple email addresses (queues) through which your customers contact you. The email channel probably handles the majority of helpdesk communication. To correspond t...

• Disabling Automated Emails

  Overview Sending automated emails can make a support persons’ life easy as they do not need to look and acknowledge new requests while sitting on their desks, or keep a constant track of time so that ...

• Editing Automated Email Message Text

  Overview All automated emails in the helpdesk can be personalized according to the needs of an organization. With the availability of different language phrases, it becomes handy to modify the content...

• Considerations While Configuring Incoming Emails

  Overview Every Kayako Classic account starts out with a default email queue that is set up to handle any emails coming into support@yourcompany.kayako.com. For any non-Kayako email address, you need t...

• Mail Parser Rule Essentials for Setting up Email Rules

  Overview A bunch of emails comes in every few minutes and you are left wondering how to filter, categorize, sort and even ignore those unwarranted spam or bounce back emails. Each mailbox has a unique...

• Using Break-Lines to Remove Previous Replies from Incoming Emails

  Overview Break-lines are standard strings that denote the end of a new e-mail reply, where previous responses have been preserved. In other words, the Break-lines in Fusion prevents the addition of pr...

• Preventing Spam Emails Using Bayesian Filtering

  Overview Bayesian is the process of using a naive Bayes classifier to help train or untrain the helpdesk and identify e-mails on different parameters. The classifier examines emails' subjects and cont...

• Setting up Autoresponders for Different Email Queues

  Overview You need to set up a different Autoresponder email for each email queue and wonder how this can be achieved in Kayako Classic.   Solution Serving different customers via different support ema...