This article explains how to correctly troubleshoot KQL issues. There are several troubleshooting steps, detailed by the following flowchart (click to enlarge) Each blue rectangle represents a t...
Overview This article explains how to troubleshoot issues with Kayako Classic's search functionality. 1. Determine where the search issue occurs Kayako Classic provides several search points across i...
Overview Attachments in tickets Sending and receiving attachments are central to the communication between the Kayako Classic (KC) staff and the clients. Attachments can be added directly to the conve...
Overview Users might experience problems while using Kayako Classic on mobiles such as being unable to log in or having the iOS app swipe-to-delete functionality not behaving as intended or the messag...
Overview Users might experience unexpected behavior or errors while working on tickets in the Admin or Staff panel such as exceptions while replying to tickets, updating ticket properties, or during t...
Overview You find that a table (e.g. swnewscategory) is missing from the database. Solution The newly installed app database table will only appear when the app is installed. The tables are only cr...
Yes, you can call us free of charge on the following number: +1 646-776-5965 When prompted press: for Kayako (New Kayako) for Kayako Classic...
Overview Users of the Kayako ticketing system who have upgraded to version 4.99.8 may encounter an issue where they are unable to view tickets. The error message displayed is: Cannot access protected ...
Overview If you are using Kayako Classic and are unable to submit a case using the Helpdesk, you may encounter an error message stating 'Warningescapeshellcmd() has been disabled for security reasons'...
Overview The customer experienced an outage with their Kayako Classic portal and encountered issues while trying to upgrade to the newest version. The problems could be due to improper installation, i...
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