Learn all about creating, configuring, and managing Kayako Classic user accounts.
Your customers can submit requests using different email addresses. It's possible that duplicate end-user accounts might be created. While merging several user accounts, one user account should be mar...
Staff user accounts are created and managed within the admin control panel. A staff user account can be a regular staff user account (that has access only to the staff control panel) or it can be an a...
Your customer user accounts can be grouped into organizations. The e-mail domain filter feature implemented within the user organization module allows you to specify any number of domain names that be...
In the staff control panel, Kayako Classic includes a search tool you can use to locate users or user organizations in your helpdesk. The advanced search feature allows you to filter the list of users...
Overview Many organizations maintain their clients' or end users' database, and they expect to use the same database in their Kayako Classic Helpdesk for the sake of user database integrity. Hence, th...
Adding users to a particular organization is helpful if you want to run reports or filter users according to their organization. You can do so automatically by specifying the email domain name under t...
Overview If you are unable to log in to Kayako or getting the Invalid username or password error, you may need to reset the password. Admin users can reset the passwords through the helpdesk. This art...
Overview The article details the payment methods supported to accept payment for registering or renewing the Kayako Classic account. Information Following are the supported payment methods: Elect...
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