Understand what's really happening in your helpdesk with Kayako Classic reporting.
Overview Kayako Classic reports are capable of producing various types of report layout. The way a report is displayed depends on how you structure your report query using a KQL statement. This articl...
Overview Reports in Kayako Classic lets you access the huge amount of data in your helpdesk and turn that data into useful information. This article introduces you to how building and running reports ...
Overview Service level agreements (SLAs) and escalations both play a significant role in the support industry. It is one of the ways to ensure you are providing excellent customer service in a timely ...
Overview Kayako reports gives you the power to define the various types of functions and operators in your KQL statement to get the required information from your helpdesk data. Almost all of the MyS...
Overview Optimization is challenging, no matter what you are doing, and unfortunately, reporting in Kayako Classic is no exception. How to make the process of writing, rendering, and processing repo...
Overview Some users of Kayako Classic may encounter difficulty when trying to generate a report that reflects data from specific dates across multiple years. For instance, a user may want to create a ...
Unfortunately, our support team can't provide custom reports based on your specific needs and this is our scope. Anyone with knowledge of databases or basic SQL expertise should be able to write cus...
Go to Kayako