Working to set up calls or chat in Kayako Classic? These articles will get you up and running.
Overview You might want to provide real-time support to your customers to increase satisfaction. The good news is, Kayako Classic's live chat feature enables your team to provide fast, friendly help t...
Overview Kayako Desktop provides you with a platform to interact with your site visitors and manage your support chats effectively. By connecting Kayako Desktop to your Kayako Classic domain, you can ...
Overview Kayako Desktop provides you with a platform to interact with your site visitors and manage your support chats effectively. By connecting Kayako Desktop to your Kayako domain, you can manage l...
Kayako has a feature called 'Message Routing' for creating tickets from offline messages when live chat is offline. The message routing feature allows the clients to leave offline messages via the liv...
Overview Click-to-Call is a form of Web-based communication in which a person clicks a button, image or text to request an immediate connection with another person in real-time by phone call. The feat...
VoIP/Phone feature is used for handling Inbound/Outbound calls in Kayako Desktop application. For enabling VoIP/Phone feature in Kayako Desktop application, you need to fill up the phone details at: ...
Overview If you are managing multiple brands in Kayako, it is important that the proper logos appear in your customer chat windows. Since each brand and support site is managed by a different template...
Overview By default, if you have a live chat link on your support site, there will be a fine print beneath it that says 'Live Chat Software by Kayako'. If you're looking to remove the Kayako Classic ...
The Kayako Chat Gateway is a service hosted by Kayako, which let's you use your own IM apps to connect to your helpdesk to manage live chats. Rather than using Kayako Desktop to connect to your helpde...
Overview You can add Kayako Classic live chat to any and as many of your company's websites as you like. The admin control panel allows you to customize and generate a block of code that you can then ...
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