Accessing Kayako Classic Log Files

Overview

Kayako Classic Download customers can access log files from the system that can help identify and solve issues.

Prerequisite

• Access to the system files on the server.

Information

1. Navigate to the Kayako website file system. (for example, C:\wamp64\www\kayako)

2. Navigate to the__Swift/logsfolder. There you will find 3 types of logs:

   • Cache logs: contains all the fetch information and potential issues with your Cache files.

   • Cron logs: contain every scheduled item run and errors generated. This is useful to diagnose issues on scheduled tasks.

   • Error logs: contain every error, exception, and issues that the code is able to identify.

The files are in text and human-readable format and can be interpreted easily. Every entrance contains a detailed description and the exact timestamp of occurrence.