Overview

The Kayako Classic 4.93.17 release contains a fix for eleven (11) issues. This article describes the problems that have been fixed in this version and provides their reference IDs.

 

Information

• If you are hosting Kayako Classic by yourself, please follow the instructions in the article: Upgrading or Downgrading Your Kayako Classic Download Helpdesk.
• Find out more about our product at the Kayako Classic page.

 

List of Issues Fixed

Staff Tickets

• Ticket name with spaces does not appear in search 1st page. (KAYAKOC-19139)
• Customer reporting returning incorrect values when Primary source is Ticket Billing. (KAYAKOC-18981)
• Opening a closed ticket throwing an exception due to SLA Plan id being set to 0. (KAYAKOC-20049)
• Post not showing an inline image that received in the previous post on ticket. (KAYAKOC-17984)
• Status reverting to New when other parts of the ticket under the General tab are updated. (KAYAKOC-19642)

 

Languages

• Custom Group: when adding a translation to an existing custom group, the translated value appears for the default English language as well. (KAYAKOC-7702)

 

News

• Image preview is lost for the News articles. (KAYAKOC-13895)

 

Users and Organizations

• HTML Tag Injection vulnerability. (KAYAKOC-19207)

 

REST API

• 'Staff API - Fetching Tickets List' API endpoint does not return desired response. (KAYAKOC-20238)

 

Customer Tickets

• The font on the staff reply text area on Chrome browser on macOS changed to courier. (KAYAKOC-18710)

 

Admin Templates

• No Password reveal option available during template permission update. (KAYAKOC-8513)