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Overview
The Kayako Classic 4.93.15 release contains a fix for five (5) issues. This article describes the problems that have been fixed in this version and provides their reference IDs.
Information
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If you are hosting Kayako Classic by yourself, please download the 4.93.14 version, and upgrade your environment. You can find the instructions in the article: Upgrading or Downgrading Your Kayako Classic Download Helpdesk.
- Find out more about our product at the Kayako Classic page.
List of Issues Fixed
Custom Fields
- Custom fields are not rendering properly on the view ticket page. A fix was deployed to standardize the way custom fields are rendered in the profile and ticket view pages for staff and normal users. (KAYAKOC-8646)
SLA
- SLA clock resets when ticket priority is changed. A logic was created to calculate elapsed time from the previous SLA and process that into the next SLA to fix the reported issue. (KAYAKOC-13530)
Live Chat
- Messages/Survey tab in the Live Support panel hangs and freezes when you try to open it. This happens if HTML tags were added to the full name field when a chat is initiated. A fix was deployed to strip the HTML tags from the name to prevent the freezing issue. (KAYAKOC-18729)
Ticket Post
- Ticket formatting from version 4.78.00 is lost when the user upgrades to 4.93.08. A fix has been deployed that checks for missing line breaks in plain text posts stored as HTML. If there aren't any, they're added. It also updates the StripScriptTags function to remove dangerous javascript events in posts. (KAYAKOC-18924)
- Fixed the regression issue where text on ticket replies are covered by HTML markups. (KAYAKOC-19459)
Priyanka Bhotika
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