Overview

The article details the Improvements, Features, and Resolutions offered by Kayako Classic 4.92.5.

Information

The following are the key highlights of Kayako Classic 4.92.5:

• Customers would be able to use Workflows (automation rules) at the Help Center.

• Update custom fields with the execution of Workflows.

• Better formatting of KQL results.

• Knowledgebase URLs are no longer case sensitive.

Kayako Classic 4.92.5 offers the following Enhancements:

• [KAYAKOC-4974]: Update custom fields while triggering Workflows. 

• [KAYAKOC-5030]: Availability of workflows for customers at Help Center.

Kayako Classic 4.92.5 resolves the following Bugs:

• [KAYAKOC-2322]: Staff Interface loading takes 1-2 minutes.

• [KAYAKOC-6302]: KB URLs are case-sensitive.

• [KAYAKOC-2821]: Table formatting issue for KQL results in GUI.

You can reach us at support.kayako.com for further queries.