Overview

This article provides step-by-step instruction on how to disable customer satisfaction surveys on Tickets and Chats.

Process

Disabling Ticket Surveys

By default, survey emails are enabled only for the 'Closed' ticket status.

• You can disable the survey emails by navigating to Admin CP > Tickets > Statuses > Closed > Options > Send satisfaction survey email = No.
  
  

Disabling Chat Surveys

• Empty the contents of the following phrases from Admin CP > Languages > Phrases :
  
  * chatendednotificationsub

* chatendsurvey

Confirmation

 Survey email/chat will not be sent to the user asking for rating and comments.