Brush up on building ticket views, defining custom fields, and managing Kayako Classic support tickets.
Overview Whenever you find your support team repeating the same action or sending the same reply to one conversation after another, that's a usually a good sign that you could use a macro. Macros can ...
Overview Keep your staff up-to-date on their support tickets, even when they are away from the queue, with notifications. Kayako Classic makes it easy to proactively notify staff members, teams, or ev...
Overview Many areas of Kayako Classic prompt customers for information, but sometimes, the standard questions don't get you all the details you're after. For those situations, Kayako Classic has custo...
Overview Although Kayako Classic has a lot of default options for looking at your queue, sometimes they don't give you quite the perspective you're looking for. For those situations, ticket views and ...
Overview Service Level Agreements (SLAs) are a really useful tool for achieving good customer service. In Kayako, you can build SLAs that set time limits for either ticket replies or ticket resolution...
Overview Scheduling regular tasks for your staff is an integral part of building up your organization's day-to-day operations. With Kayako Classic, you can automate and streamline this process by sett...
Overview Customers reach out to you for answers to questions, issues, and problems of all shapes and sizes. As your team provides support, they will eventually start to see tickets come in that are ab...
Overview Many support teams spend a lot of time handling common administrative support requests like equipment purchases or travel budget approvals. These requests go through a predefined set of steps...
Overview Keeping your helpdesk organized can be a daunting task. One of the ways Kayako Classic can lessen that burden is with tags. Using keywords to tag related content means you can filter your vie...
Overview Using auto-close rules, you can have Kayako Classic automatically email your customers if their ticket has been inactive for a certain length of time, and then automatically resolve the ticke...
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