General Rules

  • The amount sent by your bank should exactly match the amount requested by Kayako after any processing fees.
  • Make sure that your bank disburses the payment in US Dollars.
  • Ensure to include your invoice or order ID number in your payment reference.
  • Initiate the wire transfer at least 7 days before the due date so that the payment has enough time to be processed on our end.

 

Wire Payment Instructions


Bank Name: J.P. Morgan Chase Bank N.A.

Account Number: 631532287
ACH Routing Number: 111000614
Wire Routing Number: 021000021
SWIFT/BIC: CHASUS33XXX
Currency: USD

 

You can verify the wire payment instructions on the footer of the invoice as well.