Overview Kayako accepts payment by bank transfer for subscription payments. This article provides general information on the process and the bank account details for the wire payment. Information We...
Overview This article describes the process of reporting suspected pirated use of Kayako. Information If you suspect a copy of Kayako is being used without a valid license, we would like to hear from ...
Overview You may want to generate a report that includes survey details such as survey comments, the name or email address of the person who submitted the survey, and etc. Kayako Classic allows you to...
Overview You may want to update or upgrade your Kayako Classic instance or software to the latest or higher version available and may wonder what is required to accomplish this task. Information You...
Overview You might want to know why your invoice is showing a different seat count than what your license should have. Information Your account will still be charged continuously for the number of s...
Overview You might ask why your subscription is billed monthly when you have signed an annual contract which is renewed every year. Information Please be informed that the contract term (e.g., annua...
Overview Kayako Classic has a built-in feature used to create custom reports using the Kayako Query Language (KQL). There are already several pages of reports available out of the box, but whenever a ...
Overview Occasionally, you may be interested in having invoices for your Kayako subscription delivered to an email address in addition to the one used for your billing details. Information It is possi...
Overview Your seat count value is not updating on the my.kayako.com portal after buying additional seats and despite obtaining the following order confirmation: Solution All payments for renewals or s...
Overview You may want to send your bill payments through a wire transfer and may want to know what information is required for the transaction such as the account number, account name, etc. Informat...
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