Articles

• Restricting Custom Fields to Select User Groups

  Overview This article provides an answer to one of the frequently asked questions on whether it is possible to restrict custom fields to select user groups or not. Process Is it possible to restrict c...

• Querying the Database Using Custom Fields From Tickets

  Overview You may be wondering if custom fields used in tickets are searchable from the database.   Information Kayako uses different database tables to accommodate the custom field information. In a n...

• It is Not Possible to Have Multiple Levels of Nesting in a Linked Select Custom Field After Upgrading From 4.77 to 4.93.

  Overview You have upgraded from Kayako Classic 4.77 to 4.93 and have noticed that Linked Select Custom Fields are limited to a single level of nesting in version 4.93.  In version 4.77, ut was possibl...

• Is It Possible to Have a Mandatory Drop-Down Custom Field With No Default Value?

  Overview You might want to create a drop-down custom field without specifying a default value while making it a mandatory field. A drop-down is a form field intended for listing many options in one co...

• Error "One of the Required Fields Is Empty" When a User Submits a Ticket From the Support Center

  Overview You may wonder why users see the error 'One of the required fields is empty' when they try to submit a ticket from the support center even if all mandatory fields have been filled out. This a...

• Alerting Users With Warning That There's an Empty Mandatory Field When Submitting Tickets

  Overview You might notice an issue if you are using an older version of Kayako Classic where the system does not show any warning or alert when a mandatory customer field is left empty or blank when s...