Alerting Users With Warning That There's an Empty Mandatory Field When Submitting Tickets

Overview

You might notice an issue if you are using an older version of Kayako Classic where the system does not show any warning or alert when a mandatory customer field is left empty or blank when submitting a ticket.

This issue is a known bug in lower versions and the issue was fixed on Kayako Classic version 4.93.09.

Solution

If you are experiencing this issue and you are using a version that is older than Kayako Classic 4.93.09, you need to upgrade to the latest version.

• For Kayako Classic (Download), to upgrade your instance, please visit the Upgrading or Downgrading Your Kayako Classic Download article for guidance.

Note: To check the version of your Kayako Classic installation, please see the instructions provided in the KB article Identifying a Kayako Classic Version.