Overview You might get a report from a staff user stating that the trash folder in the staff control panel is showing tickets count but there's nothing in the folder when you open it. The main reason...
Overview You might wonder why some users, groups of users, teams, or staff can see the contents of folders that do not belong to them. Solution Folders are called Departments in Kayako Classic. When...
Overview For most companies, the responsibility of handling support requests is divided among several different teams. In Kayako Classic, you can divvy up those support requests using departments. Spl...
Overview A ticket or a chat always has a department associated with it, and neither of them can be created without a department. This article discusses the effects of deleting the department on the ti...
Overview You may want to get rid of some outdated or not-needed departments you have created in Kayako Classic. If you want to delete them, this can be done from the admin control panel. Solution De...
Overview When you create a staff user account, you have the option to set it to use the team department assignments. This means that whatever departments were assigned to the team where the staff bel...
Overview After adding a new department, one is not able to manage/edit its properties since it returns the following error: Uncaught Exception Invalid data provided in ./__swift/apps/base/models/Staff...
Go to Kayako