Overview The Knowledgebase is a library designed to help your customers answer their own questions with standard information, how-to's, and instructions. Sometimes, you may want to add files as an att...
Overview Staff members can approve, delete, or mark comments as spam provided the team they belong to has the required permission to perform the actions. The permissions to delete the comments can be ...
Overview You may want to approve certain comments added by your customers to your knowledge base articles. Also, you may want to delete inappropriate or irrelevant comments or mark them as spam. This ...
Overview You may want to create knowledgebase articles in your Support Center intended for specific audiences, user groups, or organizations only. There is no feature to set restrictions at the articl...
Overview Knowledgebase categories and articles are displayed according to their display order, smallest to largest. You might have noticed that the display order you have assigned reflects on the supp...
Overview You might encounter an issue where the knowledgebase articles are not displaying correctly in the list view after a software upgrade. When you click on a category in your knowledgebase, arti...
Overview You may have noticed that when you try to view the list of articles in a category from the Staff Control Panel > Knowledgebase section, instead of a list of articles, a full preview of random...
Overview The product team has added the 'X-Frame-Options SAMEORIGIN' value due to a reported security vulnerability issue. Because of this http header, browsers do not allow to load Kayako Classic at ...
Overview You might want to generate a report of knowledgebase total views or clicks and ratings in Kayako Classic. Information Kayako Classic does not offer an option from the UI to see the statisti...
Overview You might be using the Support Center to feed your clients or customers with files they can download from the Knowledgebase articles as attachments. You might ask how you can secure the files...
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