Overview If you want to restrict staff users from editing the knowledgebase, this can be controlled at the team level permission. This article provides the steps on how to achieve this desire. Solut...
Overview Resetting the administrator passwords may be necessary if the admin user has forgotten the password or cannot log in due to the Invalid username or password error. Another admin user can rese...
Overview You might want to upgrade your Kayako Classic subscription say from Case to Fusion and while in the process of upgrading, you want to reduce the number of seats on your account. You might be ...
Overview This article provides instructions on how to prevent users from changing the ticket properties from the Client Support Center. Process Users can be restricted from changing the ticket propert...
Overview You might be having trouble logging in to the Kayako Live Chat channel through the desktop app due to an 'Invalid username or password' error. Solution Your Kayako Live Chat credentials (u...
Overview When trying to reset a password from the Staff Control panel, users might see the following error: Uncaught ExceptionExpected response code 250 but got code 530, with message 530 5.7.0 Authen...
Overview After upgrading Kayako Classic, users might see the following error: Uncaught ExceptionInvalid data provided in ./__swift/apps/base/models/Staff/class.SWIFT_Staff.php:149 They might also expe...
Overview You may wonder if disabled or deleted staff user accounts on Kayako Classic are still included in your bill. This article provides the answer to this question. Information If you disable or...
Overview When trying to create a new user, the error 'Uncaught Exception: Invalid data provided...' is generated. This error also appears if a ticket from an unregistered user is being parsed or creat...
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