Overview When a user tries to fill out the ticket submission form from the Support Center and press submit, the page does nothing and the ticket does not get submitted. This article provides informati...
Overview You might have set an email queue to accept emails from registered users only and you'd like to set a notification so that unregistered users get a message telling them their email was reject...
Overview Auto-response emails contain a URL at the bottom of it that links to the ticket in the following format: You can check the status of or update this ticket online at: http://<SupportDomain>/in...
Overview Auto-response emails may contain links to the latest news articles of your helpdesk. If you wish to remove these links, you need to modify the template. This article provides the steps to mod...
Overview Auto-response emails may contain a link to your helpdesk typically at the bottom of it such as the following: Helpdesk: http://<SupportDomain>/default If you wish to remove this link, you nee...
Overview A user is looking to update the content of the email that gets sent whenever a user creates a ticket (Autoresponder email). Solution The content of the autoresponder e-mail is stored in a t...
Overview When users try to raise or submit a ticket from the Support Center, they are seeing the following error: A Cross Site Request Forgery attempt has been detected; cannot continue with the requi...
Overview Few customers use Kayako Classic for internal communications only, or they don't want to ask the end-users for privacy policy acceptance. Privacy policy check can be completely disabled in Ka...
Overview This article provides instructions on disabling default department selection when submitting tickets in the Helpdesk portal. Process Default department selection can be disabled by adjusting ...
Overview You would like to have Yes be preselected for the Enable DST and Subscribe to Newsletter options on the Preferences Screen in the End-User portal, but currently, No is preselected instead. So...
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