Articles

• Associating a User With an Organization That Contains Special Characters in Its Name

  Overview When you create an organization with special characters or symbols (i.e., My Company [KC] where the brackets[] were used) and try to associate a user to this organization, the auto-suggest wi...

• Adding Users to a Specific User Group in Bulk While Importing the Data From a File

  Overview You may wonder if there's a way to add users to a specific user group in bulk while importing user data from a CSV file into Kayako Classic. There's no easy and direct way to perform this tas...