Overview 

This article provides details about the REST - TicketType API call that Kayako Classic uses, including its field types, arguments, and responses.

• GET /Tickets/TicketType
  • Response
• GET /Tickets/TicketType/$id$
  • Arguments
  • Response

 

Information

GET /Tickets/TicketType

Retrieve a list of all the ticket types in the help desk.

Response

<tickettypes>
  <tickettype><id>4</id>
  <title>Lead</title>
  <displayorder>4</displayorder>
  <departmentid>0</departmentid>
  <displayicon>{$themepath}icon_typelead.png</displayicon>
  <type>private</type><uservisibilitycustom>0</uservisibilitycustom>
  </tickettype><tickettype>
  
  <id>5</id><title>Feedback</title>
  <displayorder>5</displayorder>
  <departmentid>0</departmentid>
  <displayicon>{$themepath}icon_lightbulb.png</displayicon>
  <type>public</type>
  <uservisibilitycustom>1</uservisibilitycustom>
  <usergroupid>2</usergroupid>
  </tickettype>
</tickettypes>

 

GET /Tickets/TicketType/$id$

Retrieve the ticket type identified by $id$.

Arguments

Red = required

Name	Description
$id$	The unique numeric identifier of the ticket type

Response

<tickettypes>
  <tickettype>
  <id>5</id><title>Feedback</title>
  <displayorder>5</displayorder>
  <departmentid>0</departmentid>
  <displayicon>{$themepath}icon_lightbulb.png</displayicon>
  <type>public</type>
  <uservisibilitycustom>1</uservisibilitycustom>
  <usergroupid>2</usergroupid>
  </tickettype>
</tickettypes>