Overview

This article provides details about the REST - TicketStatus API call that Kayako Classic uses, including its field types, arguments, and responses.

• GET /Tickets/TicketStatus
  • Response
• GET /Tickets/TicketStatus/$id$
  • Arguments
  • Response

 

Information

GET /Tickets/TicketStatus

Retrieve a list of all ticket statuses in the help desk.

Response

<ticketstatuses>
  <ticketstatus>

    <id>1</id>
    <title>Open</title>
    <displayorder>1</displayorder>
    <departmentid>0</departmentid>
    <displayicon>{$themepath}icon_ticketstatusopen.png</displayicon>
    <type>public</type>
    <displayinmainlist>0</displayinmainlist>
    <markasresolved>0</markasresolved>
    <displaycount>1</displaycount>
    <statuscolor>#8BB467</statuscolor>
    <statusbgcolor>#8BB467</statusbgcolor>
    <resetduetime>0</resetduetime>
    <triggersurvey>0</triggersurvey>
    <staffvisibilitycustom>0</staffvisibilitycustom>
    </ticketstatus><ticketstatus>

    <id>3</id>
    <title>Closed</title>
    <displayorder>3</displayorder>
    <departmentid>0</departmentid>
    <displayicon>{$themepath}icon_ticketstatusclosed.png</displayicon>
    <type>private</type>
    <displayinmainlist>0</displayinmainlist>
    <markasresolved>1</markasresolved>
    <displaycount>0</displaycount>
    <statuscolor>#5f5f5f</statuscolor>
    <statusbgcolor>#5f5f5f</statusbgcolor>
    <resetduetime>0</resetduetime>
    <triggersurvey>1</triggersurvey>
    <staffvisibilitycustom>1</staffvisibilitycustom>
    <staffgroupid>1</staffgroupid>
  </ticketstatus>
</ticketstatuses>

 

GET /Tickets/TicketStatus/$id$

Retrieve the ticket status identified by $id$.

Arguments

Red = required

Name	Description
$id$	The unique numeric identifier of the ticket status

Response

<ticketstatuses>
 <ticketstatus>
  <id>3</id>
  <title>Closed</title>
  <displayorder>3</displayorder>
  <departmentid>0</departmentid>
  <displayicon>{$themepath}icon_ticketstatusclosed.png</displayicon>
  <type>private</type>
  <displayinmainlist>0</displayinmainlist>
  <markasresolved>1</markasresolved>
  <displaycount>0</displaycount>
  <statuscolor>#5f5f5f</statuscolor>
  <statusbgcolor>#5f5f5f</statusbgcolor>
  <resetduetime>0</resetduetime>
  <triggersurvey>1</triggersurvey>
  <staffvisibilitycustom>1</staffvisibilitycustom>
  <staffgroupid>1</staffgroupid>
 </ticketstatus>
</ticketstatuses>