Overview

This article provides details about the REST - TicketPriority API call that Kayako Classic uses, including its field types, arguments, and responses. 

•  GET /Tickets/TicketPriority
  • Response
•  GET /Tickets/TicketPriority/$id$
  • Arguments
  • Response

 

Information

GET /Tickets/TicketPriority

Retrieve a list of all ticket priorities and their properties.

Response

<ticketpriorities>
<ticketpriority>
<id>1</id>
<title>Normal</title>
<displayorder>1</displayorder>
<frcolorcode>#45991c</frcolorcode>
<bgcolorcode /><displayicon>{$themepath}icon_prioritylow.gif</displayicon>
<type>public</type>
<uservisibilitycustom>0</uservisibilitycustom>
</ticketpriority><ticketpriority>
<id>6</id>
<title>Critical</title>
<displayorder>6</displayorder>
<frcolorcode>#ffffff</frcolorcode>
<bgcolorcode>#d6000e</bgcolorcode>
<displayicon>{$themepath}icon_prioritycritical.gif</displayicon>
<type>public</type><uservisibilitycustom>1</uservisibilitycustom>
<usergroupid>2</usergroupid>
</ticketpriority>
</ticketpriorities>

 

GET /Tickets/TicketPriority/$id$

Retrieve a specific ticket priority identified by $id$.

Arguments

Red = required

Name	Description
$id$	The unique numeric identifier of the ticket priority

Response

<ticketpriorities>
<ticketpriority>
<id>6</id>
<title>Critical</title>
<displayorder>6</displayorder>
<frcolorcode>#ffffff</frcolorcode>
<bgcolorcode>#d6000e</bgcolorcode>
<displayicon>{$themepath}icon_prioritycritical.gif</displayicon>
<type>public</type><uservisibilitycustom>1</uservisibilitycustom>
<usergroupid>2</usergroupid>
</ticketpriority>
</ticketpriorities>