Kayako Classic Release Notes & Known Issues

KAYAKOC-23136: 'Filter Responses' option is not working under Canned Responses of live chat.
KAYAKOC-24993: An Undefined Index error is logged when accessing ticket views.

KAYAKOC-23833: HTML can be injected when a user updates their full name.
KAYAKOC-24223: Text within angle brackets are removed from ticket posts
KAYAKOC-23839: Ticket replies created through API are stripped of line breaks when using multi-line signatures.
KAYAKOC-15448: The iOS app shows HTML tags in the conversations.

KAYAKOC-21756: The definition and description are incorrect on the Permissions (Staff) tab in the Staff Control Panel > News > Insert News.
KAYAKOC-20724: The setting Overdue ticket background color is not working for tickets with Reply Overdue Deadline set to Overdue.
KAYAKOC-21735: Using the REST API POST request on TicketCustomFields can cause the creation of duplicate rows in the database.
KAYAKOC-21778: Kayako sends the news email even to the restricted user group.
KAYAKOC-20939: Option 'Use file attachment type whitelist' is not working if an attachment with no extension is sent via email.
KAYAKOC-21703: 'count' function calls failing due to the variable being null.
KAYAKOC-22902: 'Disabled' SLA plan in the user profile is being applied on the ticket.
KAYAKOC-19940: Password fields are not required when password protection is enabled in Template Groups.
KAYAKOC-19456: TinyMCE vulnerability CVE-2020-12648.

KAYAKOC-13909: Allow some HTML tags option is not working.
KAYAKOC-19807: The default Language ID is set to 0 for User Registration via Support Center Portal.
KAYAKOC-9240: Editor preview not displaying cell width and height correctly for tables.
KAYAKOC-20380: Merging of User Organizations with no users linked and a User Organization with users linked fails. The users that were not linked to any User Organizations are incorrectly linked with the User Organization with existing users linked.
KAYAKOC-8666: Knowledgebase article is not showing under correct sub-category if linked to more than one sub-category.
KAYAKOC-18472: KQL - grouping by linked list customfield as X returning a serialized value instead of unserialized value.
KAYAKOC-19722: Next/Submit ticket button stops working after using the Back button in Firefox 80.0.1.
KAYAKOC-22006: Uncaught Exception syntax error, Unexpected end of file error for instances running PHP version < 7.3 that should normally point to a PHP mismatch.
KAYAKOC-19929: REST API documentation link in Admin CP -> Rest API -> API Information of a Kayako Classic Instance is incorrect.

KAYAKOC-21781: PHP Warning is displayed on the home page for the Admin panel.

KAYAKOC-20886: A KQL query was causing connection spikes on KC OnDemand servers, this query was optimized.
KAYAKOC-20335: Any email addresses wrapped within an HTML tag were rendered incorrectly.
KAYAKOC-20347: Fatal error when SLA is updated on the ticket with a reply.
KAYAKOC-19064: Private canned responses visible to anyone on the Kayako Desktop application. Private canned responses should only be visible to the staff member that created them.
KAYAKOC-20174: Metatype mismatch error in the Diagnostics Result step when installing/upgrading Kayako Classic Download.
KAYAKOC-20021: HTML Tags in the staff signature were being stripped and not processed in staff replies.
KAYAKOC-18658: One of the required fields is empty error message was being displayed upon the visitor's login to the helpdesk.
KAYAKOC-20735: The Name text box is missing on the form used by visitors when live support is offline.
KAYAKOC-19644: Session expiry settings in Admin CP -> Settings -> Security were not working.
KAYAKOC-11827: When Mass Replies are sent from Staff CP or when a reply is sent from mobile apps, the formatting on staff replies was being stripped.

KAYAKOC-20600: Email addresses in incoming emails are getting truncated and stripped off.
KAYAKOC-19128: Error - AutoExecute Query: INSERT swbayeswords.
KAYAKOC-20349: On error, server leaks full path details to a visitor.
KAYAKOC-16004: Permissions: Staff "User organization" permissions are not being fully implemented.
KAYAKOC-20337: The text for buttons is showing in the English language while logged in with the Russian language.

Release Notes Archive