Overview

The Kayako Classic 4.93.20 release contains a fix for four (4) issues. This article describes the problems that have been fixed in this version and provides their reference IDs.

Information

• If you are hosting Kayako Classic by yourself, please follow the instructions in the article: Upgrading or Downgrading Your Kayako Classic Download Helpdesk.
• Find out more about our product at the Kayako Classic page.

List of Issues Fixed

• When Mass Replies are sent from Staff CP or when a reply is sent from mobile apps, the formatting on staff replies was being stripped. (KAYAKOC-11827)
• Session expiry settings in Admin CP -> Settings -> Security were not working. (KAYAKOC-19644)
• The Name text box is missing on the form used by visitors when live support is offline. (KAYAKOC-20735)
• One of the required fields is empty error message was being displayed upon visitor's login to the helpdesk. (KAYAKOC-18658)