Kayako Classic 4.79 Release Notes

Overview

This article provides release information for Kayako Classic version 4.79.

The CC field on the "Forward" tab now has auto-fill suggestions.
SMTP server errors are now added to the error logs when there is an issue.
If the "Include ticket reply summary in staff replies" option is enabled, those summaries will now appear below a break line.
For tickets created with the Staff API, attachments will now come through with the reply emails.

[SWIFT-4767] - Auto-suggestion is not working for CC option under the Forward tab
[SWIFT-4831] - SMTP errors should be logged under error logs for notification emails when there is an issue with the SMTP server.
[SWIFT-3740] - Ability to select which attachments to purge (i.e. tickets, knowledge base, etc)

[SWIFT-5136] - Convert text box into a select dropdown for option Maximum number of emails to download in a batch
[SWIFT-5137] - Enable break lines in Staff replies by default if someone enables the option "Include ticket reply summary in staff replies"
[SWIFT-5138] - Check and alert if "Email size limit" is more then the PHP memory_limit
[SWIFT-2230] - Filter results/Advanced search does not show all the ticket IDs if the search limit is set as default
[SWIFT-2275] - SLA plan associated with User always overrides SLA plan for the tickets when the user further replies the ticket
[SWIFT-4495] - Encrypted value of Custom Fields is visible in the ticket list when seen under a "View".
[SWIFT-5035] - The user email address is replaced with the Staff email address
[SWIFT-5058] - Placeholder used for "username" for "Send Email" tickets shall pick a user name, instead of staff name
[SWIFT-5085] - User Search breaks while using Quick Filter
[SWIFT-5108] - Attachment is not sent in the reply email sent to the customer for the tickets created using Staff API
[SWIFT-5115] - Increasing rating scale limit from 8 to 10
[SWIFT-5121] - Add valid kb article link for expiry message
[SWIFT-5125] - "acfinalintro" phrase is picking up wrong value for "status" and "hours" variable in final autoclose notification email for "Deutsch (DE)" language pack
[SWIFT-5126] - Admin receiving email parser alerts for the banned email address as well

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